![]() ![]() We cannot accept any returns after this period. All returns will need to be sent back within 30 working days of receiving the goods. Please ensure the returns slip is included in the package. If you wish to return your order after our free UK returns offer has expired (7 days after receipt of your order), you will still need to request a unique returns code which should be written on the returns slip. Please note it is your responsibility to print this label, securely attach it to the original packaging we sent the item in and post it back to us. You will be contacted by us to confirm when it is convenient for us to issue the label. We will then issue you via email, a returns label which is valid for 24 hours. Please ensure the returns slip is included in the package being returned. To qualify for free UK carriage of returned goods you must contact us within 7 days of receiving the goods. You will be given a unique returns code which should be written on the returns slip. However, in the unlikely event that you decide the items are not quite right, you can of course, return your order to us in the UK for a refund or replacement. ![]() We always hope that you’re happy with your Elizabeth Parker order. Please see below for details on returning/exchanging an item. Please be aware that these emails may find themselves in your junk or clutter mailboxes.Īs we operate a quick order to dispatch turnaround at Elizabeth Parker, if you cancel your order shortly after placing it, it is possible that we may be unable to prevent the goods you have ordered from being dispatched. For orders over a certain value a tracking number will be provided in the dispatch email. You will receive confirmation once your order has been placed, we will then notify you when it has been dispatched. HOW WILL I KNOW WHEN MY ITEM HAS BEEN DISPATCHED? *Please note that working days exclude Saturdays, Sundays and National Bank Holidays. We will send you a confirmation by email, to tell your order has been despatched. If we ourselves are not able to deliver your goods within 7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order. Delivery time is subject to product availability and clearance of payment. Please note we have been advised by Royal Mail that due to the coronavirus pandemic, the guaranteed delivery times for items sent using the Special Delivery Signed for service are now guaranteed to be delivered by 4pm the next working day.Īny delivery time scales are indicative only and do not constitute binding obligations on us. This is a guaranteed service offered by Royal Mail. Signed For Next Day Delivery: If you need your item the next day and order before 2pm, you can opt for our next working day* delivery (£8.00) option. This is usually a 5-7 working day* service, though please allow up to a week before reporting an item as undelivered from receiving our dispatch confirmation email. Nevertheless, please understand that even if the customer is not satisfied, the price of the custom-made product is not refundable.Standard Delivery: We're pleased to offer free UK delivery by Royal Mail or a carefully selected courier with every UK order. ![]() If there are materials that the artist needs to order, it may take longer.ĮKRJ does its best for customer satisfaction. ![]() The production period generally does not exceed 10 days, excluding the delivery period. If you decide to request a custom production, please pay a deposit of $100 on the homepage and production will begin. The final price may vary depending on the situation during production while consulting with the customer during the work process. We will inform you of the estimated price of jewelry. Please understand that there may be cases where production is not possible. There may be jewelry that is not listed, so please inquire about the jewelry you would like when requesting custom orders.Īfter the artist checks the custom-made description you sent, we will inform you whether it is possible to make it. Please send a rough sketch of the design you would like or explain it in as much detail as possible to can send us your own gemstone to use in your custom jewelry or choose from the " CUSTOM ORDER" menu. However, combining such designs with EKRJ’s design is fine. This is because each jewelry designer has different designs and skills to satisfy customers.ĮKRJ cannot receive custom-made jewelry with another artist’s copyrighted logo or image. The jewelry you wish to order should be in line with EKRJ’s jewelry design. ![]()
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